EVO is looking for an enthusiastic and motivated Service Desk Analyst to join our IT team. This is a fantastic opportunity to provide effective IT assistance across all aspects of the business while supporting IT management. You'll gain exposure to a wide range of IT projects, systems, and technologies. What You'll Do Deliver comprehensive 1st line technical support across all Group IT systems and services within agreed SLAs. Assist users with issues and changes via phone, email, and other communication channels. Log and document incidents, changes, and requests accurately using our service management tool. Troubleshoot and resolve issues or escalate where necessary. Set up hardware and accounts for new users and manage user configurations. Provide user training and create supporting documentation. Participate in inventory management of software licenses, hardware, and IT assets. What We're Looking For Previous experience in a customer service-oriented role. Experience in IT support or a related field; Service Desk Analyst or Microsoft certifications are desirable. Strong knowledge of Microsoft desktop operating systems, Office applications, and computer hardware. Basic understanding of networking concepts and phone systems. Excellent prioritisation, attention to detail, adaptability, and communication skills. A professional telephone manner and empathy with users. Why Join Us? You'll be part of a dynamic team, working on varied projects and developing your IT skills in a supportive environment.