Job Description
3 months contract with a local authority
Summary
* The Casework Coordinator is a crucial member of the high-profile B&HPS Complaints Team, a dynamic and essential operational unit supporting the Benefits & Homeless Prevention Service. This role is pivotal in coordinating, triaging, assessing, and monitoring all Stage 1 complaints, Member and MP enquiries, Mayor’s Office queries, and Freedom of Information (FOI) requests across the division.
Responsibilities
* Handle all incoming casework in accordance with the Council’s Complaints Policy and Local Government & Social Care Ombudsman guidance.
* Conduct initial assessments of new and existing casework to determine validity and urgency.
* Identify any safeguarding concerns within casework and escalate appropriately under the Council’s safeguarding framework.
* Ensure casework is correctly directed and reroute misdirected queries to the appropriate Council departments.
Requirements
* Experience:
o Advising and working collaboratively with staff at all levels on casework matters.
o Handling sensitive data in compliance with the Data Protection Act 2018 and GDPR.
o Maintaining accurate records and producing investigation reports.
* Qualifications:
o Strong verbal and written communication skills with the ability to prepare clear and concise reports.
o Excellent interpersonal skills, capable of effectively communicating on confidential matters with staff and the public.
o Ability to work accurately under pressure to meet competing deadlines.
Additional Information
* Monday start
* Bi-weekly payment schedule
* The role closes on 27th March 2026, apply ASAP.
Requirements
The Casework Coordinator plays a vital role within the high‑profile B&HPS Complaints Team, a fast‑paced and essential operational function supporting the wider Benefits & Homeless Prevention Service