Job description
Hours: 42 hours per week
Shift Pattern: 4 days on / 4 days off, rotational shifts: 6am-6pm, 11am-11pm or 6pm-6am
Salary: ££ per hour
What you will receive:
1. A competitive hourly rate
2. A friendly and supportive team environment
3. Full training with opportunities for career development and progression
4. Overtime availability
5. A comprehensive benefits package including:Access to online GP servicesDeath in service benefitShare optionsDiscounts on shopping, holidays, cinema, and more
6. Free on-site parking
Key Responsibilities:
7. Managing high volumes of incoming and outgoing calls to clients and branch offices
8. Using internal software to ensure monitoring and compliance standards are met
9. Working collaboratively as part of a national monitoring team
10. Following correct procedures for real-time incident reporting and escalation
11. Communicating effectively with team members and other departments
12. Carrying out all duties in a safe and diligent manner in line with Health and Safety policies
13. Complying with ISO 27001 standards and internal procedures
14. Meeting individual KPIs
15. Keeping up to date with system updates and procedural changes
What we are looking for:
16. Excellent interpersonal and communication skills
17. Ability to work effectively in a fast-paced environment
18. Strong organisational skills with the ability to manage workload and meet deadlines
19. A positive, professional approach with a willingness to learn and develop
20. Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
Essential Criteria:
21. Applicants must have a five-year checkable work history
22. Must successfully pass a PSNI check in line with BS5979 and BS7858 screening standards
Desirable Experience:
23. Experience working in an alarm receiving centre
24. Previous call centre or customer service experience