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This range is provided by HomeServe EMEA. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from HomeServe EMEA
Salary: Up to £35,000 + Benefits
About the Role
Are you a people person with a calm and empathetic approach? Join our growing team in Biggleswade as a Contact Centre Agent, where you'll play a key role in both customer service and debt collections - always with a respectful and supportive touch.
This is an excellent opportunity to build a long-term career in the consumer finance industry, with full training and a collaborative, friendly environment.
* Handle inbound/outbound calls and emails related to payments and account queries.
* Offer practical, non-judgmental solutions for customers with missed payments.
* Clearly explain payment options and responsibilities.
* Identify vulnerable customers and escalate appropriately.
* Maintain accurate records and ensure compliance with industry regulations.
* Be a positive team player and contribute to a great customer experience.
What You Bring
* Previous experience in customer service, call centres, or collections preferred.
* Strong communication and listening skills.
* A calm, respectful, and empathetic approach to customer interactions.
* Great attention to detail and organisational abilities.
* Flexible availability, including evenings and weekends.
* German language skills are a bonus, not a must.
* Confident with IT systems and quick to learn new tools.
Salary & Benefits
* Bonus: Up to 10% annual performance-based bonus
* Healthcare: Single private medical insurance cover
* Plus, opportunities for training, career progression, and working in a company that genuinely values its people
Ready to Join Us?
We’re looking for resilient, customer-focused individuals who thrive in a fast-paced environment and want to make a difference every day.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Consumer Services
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