Description Let’s grow together! About Zurich Cover-More Zurich Cover-More is one of the world’s largest travel insurance and assistance providers and part of Zurich Insurance Group, a leading multi-line insurer. We stand for more care, more cover, for all, and we look after more than 20 million of the world’s travellers every year, making sure we are there every step of their journey. Our family of customer-facing brands include Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely and Blue Insurance. We are a connected and caring workforce of more than 2900 employees with teams in North America, Europe, Latin America and Asia Pacific. Our global delivery platform provides a consistent multi-lingual service experience and ability to write insurance policies in more than 50 countries. Zurich Cover-More has more 200 distribution partners around the world including airlines, global travel companies, major banks and credit card providers and leading retailers. What’s the job? Our Registered Paramedics and Nurses work fast and focused in difficult situations, offering expert medical advice and services to travellers all over the world, right round the clock. With their expert Emergency or Critical Care know how, our team are committed to care for our customers in their time of need. Resilient, and empathetic, they build strong relationships and deliver accurate, on-time service in high-stakes situations. You’ll assess the nature of emergency medical situations and provide appropriate guidance and instructions to travellers around the world You’ll make time sensitive medical decisions for travellers, utilising your clinical expertise to triage their emergency You’ll respond to emergency calls and provide immediate telephonic medical assistance to travellers You’ll manage emergency air ambulance evacuations with third party providers, document all interactions accurately and promptly You’ll participate in ongoing training and educational programs to enhance your clinical skills and stay up to date with best practice standards You’ll mentor and support junior staff members, fostering a culture of continuous learning and growth You’ll do all of this from the comfort of our Uxbridge-based command centre 2 days per week and 2 days from your home (after an initial training period) What are we looking for? We are looking for future team members who are passionate about helping people and want variety in their job every single day. We can teach you everything you need to know about travel assistance as long as you’re empathetic and willing to learn…so no corporate experience necessary! You’ll hold a current registration with the Health and Care Professions Council (HCPC) You’ll have at least three years post-graduate experience as a Paramedic You’ll have great interpersonal skills; and know how to look after patients and respond with empathy You’ll be competent with IT systems & able to use multiple screens and programs You’ll need to be available to work across a 7-day rotating roster (excluding overnight shifts) More than anything else, you’ll have a passion for helping others Why choose us? We value optimism, caring, togetherness, reliability, results focus and forward-thinking. We have more than 2900 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey. Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach – after an initial training period of 3 months – ensures our employees maintain work-life balance with the flexibility of 2 days in the office and 2 days working from home. Career growth. This is an extremely exciting time for us at World Travel Protection, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth. Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme. Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are. Apply today and let’s go great places together! LI-Hybrid