Student Services Manager
Reference Number: JR253261
Location: Manchester
Working Pattern: Full Time, 37.5 hours per week
Contract Type: Permanent
Number of roles: 1
Salary: £27,000 - £28,000 per annum plus up to £5,000 performance related bonus
We are looking for a Student Services Manager to join our team.
As the Student Services Manager oversees general customer services, student finance and manages day-to-day student administration. You will ensure all students have the best Kaplan Experience through top quality customer service and by making the welfare and safeguarding of students a priority.
A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https:///yhc26c9a.
What you’ll bring to the role
1. Experience in administration work (preferably in an ELT environment).
2. Experience in dealing with and solving complaints.
3. Experience in selling products and services.
4. Experience in working in a customer-facing environment.
5. Ability to deal with and resolve a high volume of queries efficiently.
6. Ability to demonstrate safe recruitment practices leading to the hiring of exceptional staff.
7. Ability to find and present solutions to problems.
8. Ability to manage and implement change.
9. Ability to manage performance and development of staff.
10. Ability to motivate others to achieve goals.
11. Ability to promote the school and KIL services.
12. Ability to relate to and build rapport with international students.
What we do
Every year, Kaplan International Languages(KIL) helps students from various countries to develop and improve their English language skills. With a network of schools spanning 6 countries, KIL has the largest presence of any international language school in the English-speaking world. Our schools are in vibrant, sought-after and convenient locations, providing our students with the right environment to achieve their goals. We offer a wide selection of courses from General English and exam courses through to 8-month intensive programs.
What we offer
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
13. 28 days annual leave*
14. Big discounts on Kaplan courses for you and your family
15. 24/7 confidential helpline providing counselling and other support services
16. Company pension contributions
17. Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
18. Medicash Health Cash Plan
*