Overview
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
The Patient Access Representative is usually the first point of contact for patients. As the 'Face' of the hospital, it is essential to maintain a welcoming demeanor and ensure accurate patient identification during registration. Responsibilities include processing patient payments at the cash window, handling inquiries, referring patients to appropriate representatives, and performing daily cash deposit functions.
EEO/AA/Disability/Veteran
Responsibilities
* 1. Achieve and maintain a registration information accuracy rate of 95%, as defined in the work plan.
* 2. Support customer satisfaction initiatives as outlined in the annual work plan, focusing on patients, families, guests, and visitors.
* 3. Facilitate Time of Service (TOS) collection according to hospital and departmental policies, meeting all standards.
* 4. Attend all required safety training and understand responsibilities related to safety and hazards.
* 5. Follow exposure control plans and demonstrate proper use of protective equipment.
* 6. Show respect and professionalism towards patients, families, visitors, and staff to ensure a courteous environment.
Qualifications
Education: High school diploma or G.E.D. required; B.S./B.A. or some college preferred.
Experience: Customer service experience in a professional setting preferred.
Licensure: A.A.H.A.M. Certification as Certified Patient Accounts Technician (C.P.A.T.) preferred. Demonstrated team orientation and customer-focused behaviors.
Requisition ID: 145759 #J-18808-Ljbffr