1. Immediate Start!
2. Competitive Salary!
About Our Client
My client is a housing association based in Redhill, Surrey, providing safe, secure and affordable homes across East Surrey and Sussex. It focuses on building sustainable communities and investing in homes and neighbourhoods to create places where people want to live.
Job Description
3. Facilitate tenancy sign‑ups, conduct visits, and oversee any changes to tenancy arrangements.
4. Manage tenancy endings and carry out pre‑void property checks.
5. Address neighbour concerns and handle low‑level anti‑social behaviour cases.
6. Promote tenancy sustainability and support initiatives that improve customer engagement.
7. Undertake estate inspections to maintain and uphold property standards.
8. Work collaboratively with internal teams and external partners to provide effective customer support.
The Successful Applicant
9. Background in housing management or a similar sector involving direct customer interaction
10. Strong ability to manage challenging situations and communicate effectively with people from diverse backgrounds
11. Solid understanding of housing management processes and the needs of tenants
12. Proficient in using housing management IT systems
13. Knowledge of statutory and voluntary organisations that provide support related to housing services
What's on Offer
14. Competitive salary packages
15. Excellent work-life balance supported by flexible working options and generous annual leave
16. Strong commitment to learning and development, offering opportunities to enhance your skills and progress your career
17. Enhanced family‑friendly benefits, including maternity, paternity, and adoption pay
18. Access to a funded health cash plan
19. Comprehensive wellbeing resources and support
20. Recognition scheme offering voucher‑based rewards
21. Discounts available through various retail partners