Purpose of the Role
To manage and maintain client insurance accounts, ensuring accurate policy administration, excellent customer service, and compliance with regulatory standards.
Key Responsibilities
Client Relationship Management
Act as the primary point of contact for clients regarding their insurance policies.
Build and maintain strong relationships to ensure client satisfaction and retention.
Respond promptly to client inquiries and resolve issues effectively.
Policy Administration
Process new business, renewals, mid-term adjustments, and cancellations accurately.
Ensure all documentation is complete and compliant with company and regulatory standards.
Maintain up-to-date records in Acturis.
Risk Assessment & Advice
Review client needs and provide suitable insurance solutions.
Advise clients on coverage options, exclusions, and policy terms.
Identify opportunities for cross-selling and upselling additional products.
Compliance & Regulatory Adherence
Ensure all activities comply with FCA regulations and company policies.
Keep up-to-date with industry changes and regulatory requirements.
Handle confidential information in line with GDPR and data protection laws.
Ensure total CPD hours completed by the end of each year.
Financial Accuracy
Prepare and issue invoices, ensuring timely collection of premiums.
Reconcile accounts and resolve any discrepancies.
Monitor outstanding payments and follow up as necessary.
Communication & Coordination
Liaise with insurers, underwriters, and other stakeholders to secure competitive terms.
Coordinate with internal teams to ensure smooth policy administration.
Provide clear and professional communication at all times.
Reporting & Performance
Maintain accurate records for audit and reporting purposes.
Contribute to team targets and KPIs.
Provide feedback and suggestions for process improvements.
Skills & Competencies
Strong attention to detail and organizational skills.
Excellent communication and interpersonal abilities.
Ability to work under pressure and meet deadlines.
Knowledge of insurance products and regulatory requirements.
Proficiency in Acturis and CRM systems.