At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.We're proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.And we have huge ambitions.Not only are we committed to reaching net-zero by 2030, but we've also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.We currently have an opportunity for a Customer Communications Manager. Joining us on a full-time permanent basis, you will receive a competitive salary of up to £38,000 per annum plus excellent benefits.You will be responsible for leading the customer communications strategy, ensuring timely, clear, and effective messaging across all customer touchpoints.What you'll be doing:
* Develop and implement customer communication plans
* Manage crisis and incident communications
* Work with digital and customer service teams to improve customer experience
* Monitor and evaluate communication effectiveness
Experience in customer communications and engagement
* Strong writing and editing skills
* Ability to manage multiple projects and stakeholders
* Line management experience
nClosing Date: 29 August 2025Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.Our core values which are essential to our success are:Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.Be the Future - Embrace change. Drive Progress. Own the challenge.
In return, we offer an excellent range of benefits including:
* Generous holiday allowance plus bank holidays
* A discretionary Bonus
* Competitive Contributory Pension
* Share-save Scheme
* Various health benefits
* Wellbeing support programmes
* A range of Group Discounts
* Cycle to Work Scheme
* Financial support services
* And plenty more!
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