IT Support Engineer / Deployment Technician
An exciting opportunity for a technically minded IT professional to support Microsoft Teams Phone and unified communications deployments across customer sites. This role involves IT support, telephony configuration, Microsoft 365 environments, device deployment, and troubleshooting as part of major digital transformation projects.
If youve also worked in the following roles, wed also like to hear from you: IT Support Technician, Field IT Technician, Unified Communications Technician, Deployment Engineer, Telecoms Technician, Technical Support Engineer, IT Field Engineer, IT Field Support Engineer
This position is officially known within the organisation as a Site Transition Technician
SALARY: Up to £35,000 per annum (depending on experience) + Benefits
LOCATION: Field based role working at customer sites UK-wide (with occasional visits to the company offices in Bristol)
JOB TYPE: Fixed-Term Contract (Ending 18 December 2026 with potential to extend)
WORKING HOURS: Monday to Friday, 37.5 hours per week
PLEASE NOTE: Candidates will need a Full Driving Licence & Right to work in the UK
JOB OVERVIEW
We have a fantastic new job opportunity for an IT Support Engineer / Deployment Technician to support the deployment of Microsoft Teams Phone and enterprise voice technologies across customer environments.
As the IT Support Engineer / Deployment Technician you will assess IT readiness, deploy devices, and assist with the rollout of unified communications solutions including Microsoft 365, VoIP and telephony services. Working closely with consultants and project managers, you will help ensure smooth transitions and successful go-live activities.
The IT Support Engineer / Deployment Technician plays a key role in delivering technical deployment support, device configuration and user guidance across multiple client sites throughout the UK.
This position offers excellent exposure to large-scale UC projects and can act as a stepping stone into technical consultancy, project management or technical operations roles within a growing IT environment.
The company specialise in helping organisations maximise their investments in Microsoft 365, Azure and Teams voice management. They provide expert consultancy, 24/7 support, and automation-driven administration and configuration services to streamline communication, enhance collaboration and boost productivity for their clients.
DUTIES
Your duties as the IT Support Engineer / Deployment Technician include:
Site Readiness Assessments: Assess customer IT environments to ensure readiness for Microsoft Teams Phone and enterprise voice deployments
Device Deployment & Configuration: Install, configure and test Microsoft Teams-certified desk phones and endpoint devices across customer sites
System Setup: Configure device profiles, calling policies and user settings within Microsoft Teams environments
Deployment Support: Assist with rollout activities including floorwalking, early user support and site migration assistance
Testing & Validation: Perform inbound and outbound call testing to confirm successful deployment and accurate call routing
Technical Troubleshooting: Diagnose and resolve technical issues during deployment, escalating where necessary
User Guidance: Provide support and guidance to end users on phone functionality, Teams soft client features and call management
Project Collaboration: Work closely with consultants and project managers to support successful delivery of unified communications projects
CANDIDATE REQUIREMENTS
Essential
Proven experience with Microsoft 365, Microsoft Teams Phone and the wider unified communications ecosystem
Knowledge of telephony systems including physical phone hardware setup and configuration
Good general IT literacy including Microsoft Windows and networking fundamentals related to voice and UC solutions
Strong verbal and written communication skills with the ability to clearly explain technical information
Excellent interpersonal skills with the ability to build positive relationships with colleagues, clients and external partners
Strong organisational and time management skills with the ability to manage multiple site activities
Full UK driving licence
Right to work in the UK
Eligible to obtain Security Check (SC) clearance ?
Desirable
Microsoft 365 certification or equivalent technical accreditation
Experience with SIP trunking, PBX systems and VoIP technologies
Experience supporting large-scale unified communications or voice deployment projects
Degree or professional certifications in Technology or Business Management
WHY JOIN
Be part of a forward-thinking team delivering real impact
Gain hands-on experience in IT transformation projects
Develop skills that can lead to roles in Project Management, Technical Consultancy, and more
Develop your knowledge of Microsoft tooling
Great employee benefits which include:
25 days holiday (plus bank holidays)
Company pension
Income Protection
Health Cash Plan
Death in Service (4 x salary)
Enhanced family leave policies
Employee discounts
Volunteer Day
Dont meet every requirement?
If youre passionate about IT and excited about this role, we still encourage you to applyeven if your experience doesnt perfectly match all the requirements. You may be exactly who the company is looking for.
APPLY TODAY
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-C14499
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