Company Profile:
* A packaging manufacturing company based in North Wales. They primarily supply the food sector, who supply major brands as well as the major supermarket chains. They are looking for a Customer Service Administrator to join their team paying up to £25,000pa depending on experience.
Posiion:
* Customer Services Administrator
Job Summary of the Customer Service Administrator:
* This role is responsible for providing sales and administrative support to our sales Managers, working closely with customers to support existing and ongoing sales and business opportunities. The role operates within a small team servicing and communicating with our customer base to understand their requirements, update them on timelines, handling any complaints and provide them with end-to-end administrative support from point of order.
Key Responsibilities of the Customer Service Administrator:
1. Communicate daily with Sales Managers on all general enquiries regarding key accounts.
2. Manage customers via telephone and email on a daily basis to understand stock requirements and stock forecasts.
3. Understand customer forecasting and liaise with the purchasing department for raw material requisitions.
4. Monitor aged stock on behalf of the customer and company.
5. Effectively liaise with Production, utilising dat...