Due to continued growth, we are currently recruiting for an Office Administrator on behalf of risk management business based in Colchester. If you are a dynamic individual with a high attention to detail who is a proactive problem solver and is able to multitask effectively, this could be the role for you!
Key Responsibilities:
1. Assist with the delivery of services and products to meet client deliverables in regard to established standards and KPIs.
2. Provide administrative support to various departments, including dashboard management, inbox handling, data checks and scheduling appointments.
3. Ensure quality assurance of products and services enabling high levels of customer satisfaction.
4. Process and respond to queries via telephone and email.
5. Update and manage database records.
6. Inbound & outbound telephone calls.
7. Proofing and quality checking survey reports before final issue to clients.
Skills & Experience:
8. Administration experience
9. A high attention to detail, along with a thirst for knowledge
10. Competent and confident on the telephone.
11. Excellent personal effectiveness, and the ability to meet deadlines.
12. Problem solving skills.
13. Highly competent in the use of MS Office, specifically Excel, Word and Outlook.
14. Focused, ensuring compliance and quality is maintained.
15. Assertive, Pro-active and self-motivated.
16. A team player with a can-do attitude, and who can motivate others.
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