About the Role
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Provide a tailored handover experience for each customer, ensuring customers have had a full introduction to all specifications available within their vehicle. Ensuring that we provide the highest level of customer care and satisfaction at all times, giving the customer the best possible experience by working together as a strong team. Provides accurate information at all times for all customers including timely and accurate communications leading up to their vehicle delivery. Ensures that you maintain a continual dialogue with the customer that’s appropriate to them and in the manner / mechanism that suits them, ensuring a personal service at all times with every customer receiving a personalised follow up. Be determined to succeed whilst possessing strong communication skills with the ability to adapt each customer. Be highly motivated and have the ability to work well under pressure and most importantly, have the drive to exceed in every task you encounter.
What benefits we offer our employees:
1. Preferential rates for servicing / repairs on your family and friend’s cars
2. Enhanced maternity and paternity package
3. 30 days of holiday (inclusive of bank holidays) which increases with service up to 33 days
4. Staff Car Scheme
5. Training and on-going development with Vantage and the Award Winning Toyota Academy
6. Access to a membership with shopping discounts
7. Specsavers voucher
8. Contributory workplace pension scheme
As for training and development you will be enrolled on to all courses relevant to you and your role. As your career progresses, we offer fantastic opportunities to develop with the brand but also within the Vantage group by giving supported training and an environment where we encourage personal growth.
Our Ideal Handover Specialist:
9. Good level of general education At least GCSE English and Maths
10. IT skills, (MS Word, PowerPoint and Excel)
11. Previous work experience within a corporate environment, hospitality and/or customer service experience
12. You must hold a full clean UK Driving licence