Places for People, we hire People, not numbers. So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for. Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and colleagues.
So, what are you waiting for? Join a community that cares about you!
More about your role
In this role, you will lead and manage a team conducting regular 1:1s, performance reviews, and coaching, while identifying training needs and addressing underperformance. You will ensure all work meets high-quality standards and customer expectations, resolving complaints and promoting a customer-first culture. You will support the operational delivery and optimisation of workforce systems, monitor job allocation and completion rates, undertake technical inspections, and provide guidance to meet delivery standards. You will analyse performance data to identify trends and inefficiencies, recommend process improvements, and ensure compliance with KPIs and SLAs. You will maintain a strong health and safety culture, ensuring adherence to legislation and company policies through site visits and audits. Finally, you will collaborate with other managers and stakeholders, share best practices, and contribute to service improvement initiatives and the mobilisation of new contracts or services.
For this role you will be covering the North region.
Essential Criteria
1. Proven experience managing field-based teams in a multi-trade or technical environment.
2. Experienced leader in coaching and people management skills.
3. Previous experience in interpreting data and drive improvements.
4. Experience with workforce management or scheduling systems.
5. Full UK Driving Licence and willingness to travel nationally.
6. Experience in managing HR processes and performance management.
Desirable
7. Experience within a Gas environment.
More About you
You will have proven experience managing field-based teams in a multi-trade or technical environment, with strong leadership, coaching, and people management skills. You will demonstrate an excellent customer service ethos, strong communication abilities, and an analytical mindset to interpret data and drive improvements. You will be experienced in workforce management or scheduling systems, confident in handling HR processes and performance management, and hold a full UK driving licence with the willingness to travel nationally. You will be resilient, adaptable, and solutions-focused. Ideally, you will also have experience in the housing, facilities management, or utilities sectors, knowledge of relevant compliance standards, and familiarity with mobile workforce technology and optimisation tools, including SOR.
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
8. Competitive salary, with a salary review yearly
9. Pension with matched contributions up to 7%
10. Excellent holiday package – 35 days annual leave with the option to buy or sell leave
11. Cashback plan for healthcare costs – up to £500 saving per year
12. A bonus scheme for all colleagues at 2%
13. Training and development
14. Extra perks including huge discounts and offers from shops, cinemas and much more.