Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.
Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.
Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.
Job Summary
To provide efficient administrative support to the Group Protection Claims team, enabling the smooth processing of Group Income Protection (GIP) and Group Critical Illness (GCI) claims, and Early Intervention Support (EIS) cases. The role involves managing communications, supporting nurse-led interventions, and maintaining accurate records to deliver excellent customer service and claims handling efficiency.
What You'll Do
Mailbox Management
1. Monitor shared mailboxes, promptly respond to queries, and accurately log all correspondence.
2. Ensure new claims are logged and acknowledged immediately on r...