Account Manager
Macclesfield, SK10 2NA
* Full time
* Monday to Friday - site based - 08:30-17:00 (frequent travel to our Liverpool site)
* Up to £75000 per annum plus our Sodexo employee benefits package
* Opportunities for professional development
At Sodexo, we're passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees.
We are looking for an experienced Account Manager to lead a large-scale, multi-service contract across catering, soft services, cleaning, and logistics within a complex global account environment.
This is a senior leadership role responsible for driving profitable growth, operational excellence, and long-term client partnership across a high-value strategic account. You will act as the key interface between the client and operational delivery teams, ensuring services are aligned, commercially sound, and consistently delivered to a high standard.
A strong background in catering management, soft services, and multi-site operations is essential, along with proven experience leading diverse teams in complex operations. This role requires a confident, people-focused leader who can build cohesion, develop teams, and take them on a journey of continuous improvement and performance excellence.
As an Account Manager you'll:
* Lead the delivery of profitable growth across existing and new client contracts
* Develop and maintain long‑term, trusted client relationships at senior level
* Act as the strategic interface between client stakeholders and operational teams
* Own and deliver account development plans, including SLA management and risk mitigation
* Drive innovation, continuous improvement, and service transformation across all areas
* Oversee commercial performance, including budgeting, forecasting, and cost control
* Identify and develop new business opportunities within the account
* Lead, develop, and motivate large, multi‑disciplinary teams across catering and soft services
* Ensure consistent delivery of high service standards across catering, cleaning, and logistics
* Embed strong governance, compliance, and health & safety standards across the contract
* Lead change management, mobilisation, and continuous service improvement initiativesSupport succession planning, training, and capability development across the team
What we're looking for:
* Strong background in catering, hospitality, soft services, or facilities management
* Proven experience managing large, diverse, multi‑service teams
* Strong people leader with the ability to build cohesion and high‑performing teams
* Commercially strong with experience managing P&L and contract performance
* Confident managing senior client relationships and stakeholder engagement
* Experience in change management, service transformation, or mobilisation
* Strong understanding of operational governance, compliance, and service delivery
Why Sodexo?
Working with Sodexo is more than a job; it's a chance to be part of something greater.
Belong in a company and team that values you for you.
Act with purpose and have an impact through your everyday actions.
Thrive in your own way.
We also offer a range of perks, rewards and benefits for our colleagues and their families:
* Unlimited access to an online platform offering wellbeing support
* An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
* Access to a 24hr virtual GP Service
* Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
* Save for your future by becoming a member of the Pension Plan
* Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
* Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
* Sodexo UK and Irelands enhanced benefits and leave policies
A little more about Sodexo:
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On‑Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.
We're a Disability Confident Leader employer. We are committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Click here to read more about what we do to promote an inclusive culture.
Ready to be part of something greater?
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.
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