Job Introduction
Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer‑driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.
The role
We are looking for a Business Support Supervisor to join our Repairs & Maintenance service. This is a key operational role responsible for leading our Business Support Officers/Schedulers and ensuring the smooth, efficient scheduling of responsive repairs and planned maintenance across the borough.
You will play a central part in managing our new Housing Management System, supporting workforce scheduling, appointment management and performance monitoring.
Key Requirements
* Leading, supervising and developing a team of Business Support Officers/Schedulers.
* Overseeing the scheduling of responsive repairs and planned maintenance, ensuring operatives are allocated effectively.
* Monitoring daily workloads, rescheduling appointments and ensuring repairs are completed within target timescales.
* Acting as a key point of contact for Customer Services regarding repairs enquiries.
* Ensuring accurate use of IT systems, maintaining up‑to‑date records and producing performance reports.
* Liaising with operatives, supervisors, contractors and tenants to coordinate access and resolve issues.
* Managing customer enquiries and complaints in line with council policies.
* Supporting continuous improvement by reviewing processes and identifying efficiencies.
* Conducting 1:1s, appraisals and addressing performance issues where required.
* Ensuring compliance with customer care standards, health and safety and data protection requirements.
Skills & Experience
* At least 2 years’ experience in an administrative or technical environment (social housing desirable).
* Experience supervising, motivating or leading staff.
* Strong IT skills, including databases, scheduling systems and Microsoft Office.
* Excellent communication and customer service skills, including handling complaints.
* Ability to analyse data, produce reports and support performance monitoring.
* Strong organisational skills with the ability to prioritise and manage competing demands.
* GCSE Maths and English (Grade C or above) or equivalent.
* NVQ Level 3 in Customer Services or Business Management (desirable).
Additional Information
* Pension
* Generous leave entitlements starting at 25 days plus bank holidays (pro‑rata)
* Flexible working, where appropriate
* Employee Assistance Programme
* Access to an employee benefits platform (discounts for high street shops, leisure, holidays, salary sacrifice schemes and more)
Interview date
To be confirmed by the Repairs & Maintenance Management Team.
What next
Need further information on the duties of this post? Please contact Mike Walsh (Recruiting Manager) at mike.walsh@bromsgroveandredditch.gov.uk.
Experiencing difficulties when applying online? Please contact HR at recruitment@bromsgroveandredditch.gov.uk.
If this role interests you, please select the ‘Apply Now’ button.
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