Role Overview
This role is suited to someone who enjoys leading from the front, developing others and taking ownership of performance across a fast‑paced hotel environment. As Operations Manager, you will contribute to the strategic direction of the hotel while ensuring day‑to‑day delivery is aligned, efficient and focused on both guest experience and commercial performance. You will have clear visibility of how your leadership influences team capability, service standards and overall business results. Working closely with the General Manager and guest service management team, you will help create a culture of accountability, continuous improvement and service excellence. With regular exposure to wider business priorities and the opportunity to step into General Manager responsibilities when required, this role offers a strong platform for progression and future readiness for senior leadership roles.
Key Responsibilities
The role has a direct impact on how the hotel operates, how teams perform and how guests experience the brand. You will take ownership of operational delivery across the hotel, ensuring that standards, processes and team performance are consistently aligned to business expectations. Day‑to‑day, this includes:
* Working directly with department heads to drive performance
* Supporting recruitment and onboarding activity
* Coaching leaders to build capability within their teams
* Using guest feedback, operational data and commercial insight to identify opportunities for improvement
* Implementing changes that strengthen both service delivery and financial performance
* Shaping the culture of the hotel, setting clear expectations, driving engagement and ensuring teams are supported to deliver consistently
Success looks like a well‑aligned, high‑performing operation where teams continue to develop, standards are consistently delivered and both guest satisfaction and commercial performance are improving.
Qualifications
We are looking for a confident and credible operational leader with experience operating at Head of Department level or above within a hotel or hospitality environment, a track record of improving performance and leading teams effectively. Key attributes include:
* Ability to influence and challenge where needed, building strong working relationships across departments to ensure alignment and accountability
* Active role in developing others, recognising potential and supporting individuals to build their capability and progress
* A strong commercial mindset; understanding how operational decisions influence financial performance and balancing guest experience with business outcomes
* Energy, resilience, a hands‑on approach, and ability to adapt to changing priorities and lead by example in a fast‑paced environment
About Hampton by Hilton Blackpool
This hotel is located near Blackpool Pleasure Beach amusement park and has 204 beds. A five‑minute drive from Blackpool airport, the hotel is within walking distance of Pleasure Beach and two tram stations providing access to the city centre. The hotel is part of a £31 million regeneration project that plans to build new office blocks, retail outlets, parking space and additional tram stops between the main train stations and the city centre. At Hampton we focus on personality when recruiting new team members, seeking individuals with creativity, a "thinking outside the box" approach and the desire to be the very best in everything they do. If you have that "sparkle" and a "can‑do" attitude, we look for that in all of our team. Join the opening team at the brand’s largest property in Europe.
Benefits
As part of the team, you will have access to a range of benefits, including:
* Industry‑leading training and leadership development opportunities
* Hotel discounts across the portfolio – staff rates and up to 50 % discount on food, beverage and spa
* Access to Stream – stream up to 40 % pay as it is earned and set automatic savings to support your financial wellbeing
* 24/7 access to our employee assistance programme
* Minimum of 30 days holiday
* Staff meals on duty
* Access to hotel gym facilities
* Free staff parking
If you are looking for a role where you can make an impact, develop your leadership capability and be part of a supportive and ambitious team, we would love to hear from you.
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