Senior Contract Delivery Manager (Social Housing)
Brent, London (Hybrid working: 3 days office-based, 2 days remote working)
12 Month Fixed Term Contract
Would you like to join Hyde as a Senior Contract Delivery Manager and make a real impact in housing delivery? Previous experience such as a Head of service responsible for managing all aspects of a housing contract for a social housing provider is essential.
Hyde is looking for a Senior Contract Delivery Manager to lead the day-to-day management of our long-term PFI contracts with local councils. This senior, high-profile role ensures services are delivered efficiently, meet all contractual obligations, and maintain high standards for tenants and leaseholders. You’ll work closely with Hyde’s internal teams and sub-contractors to coordinate service delivery, monitor performance, and maintain compliance with statutory, regulatory, and contractual requirements. Through effective oversight, you will help Hyde deliver reliable, high-quality housing management services while protecting the organisation’s reputation and supporting operational excellence.
What you’ll do
* Lead contract oversight to deliver excellent, client-focused services and ensure delivery meets contractual obligations and client expectations.
* Act as the primary client-facing contact, advising on housing policies, legislation, and contractual matters.
* Develop and implement performance management frameworks to drive service excellence and continuous improvement.
* Monitor contract performance, identify trends, and use data and KPIs to manage risk and improve services.
* Maintain robust governance, compliance, quality assurance, and data integrity frameworks.
* Manage budgets and resources efficiently, identifying cost‑saving opportunities without compromising service quality.
* Represent Hyde externally, promoting our reputation at forums and stakeholder meetings.
* Establish and maintain effective business continuity arrangements across operational teams.
What we’re looking for
* Proven experience managing housing or property management contracts, including PFI or long‑term service agreements.
* Strong understanding of contractual obligations, KPIs, and performance monitoring.
* Experience acting as primary client contact, maintaining strong professional relationships and assuring service quality.
* Ability to implement performance frameworks, monitor trends, and drive continuous improvement.
* In‑depth knowledge of housing legislation, statutory requirements, and industry standards.
* Experience ensuring compliance across operational services and managing regulatory risks.
Make a difference
At Hyde, you’ll have the opportunity to work with local authorities and partners to deliver high-quality, affordable homes through long‑term PFI and council contracts. This role gives you the chance to influence governance, compliance, and assurance across these critical services, working closely with senior stakeholders, contract boards, and operational teams. Join us to build a career where your skills matter, your ideas are heard, and you can help shape thriving, inclusive communities for the future.
* Life assurance
* Award‑winning flexible benefits platform
* Support for learning and career development
Diversity and Inclusion
Equity, diversity, and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected and valued. As a Disability Confident Employer, we provide reasonable adjustments throughout the recruitment process and in the workplace.
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