PCS is seeking a motivated and experienced individual to join our Member Response team as Team Leader. This is an exciting opportunity to play a key role in supporting the growth and success of the union by leading a dynamic team handling queries and calls. This post is based in PCS Birmingham with hybrid working arrangements. This role offers the chance to make a meaningful impact in our union.
Salary and Location
* Band 3, Regional Spine points 37-33
* Starting salary: £39,403 p.a. rising to £43,715 p.a. in annual increments
* PCS Birmingham
Successful candidates for the post of Member Response Team Leader will be able to demonstrate:
* Experience leading teams or supervising staff
* Working in a customer-focused organisation or service
* A strong understanding of GDPR
* Experience using CRM platforms such as Salesforce
The main duties of the Member Response Team Leader role include:
* Managing a team of Member Response Team Administrators
* Day-to-day operations of the team
* Ensuring workflows are managed efficiently and service level agreements are consistently met
With an ability to foster a positive and collaborative working environment both remotely and in person, the Member Response Team Leader will be expected to provide clear direction, conduct appraisals, and support the professional development of t...