The United Kingdom Health Security Agency (UKHSA) is a system leader for health security; taking action internationally to strengthen global health security, providing trusted advice to government and the public and reducing inequalities in the way different communities experience and are impacted by infectious disease, environmental hazards, and other threats to health. UKHSA’s remit, as an agency with a global-to-local reach, is to protect the health of the nation from infectious diseases and other external threats to health. As the nation’s expert national health security agency UKHSA will: Prevent: anticipate threats to health and help build the nation’s readiness, defences and health security Detect: use cutting edge environmental and biological surveillance to proactively detect and monitor infectious diseases and threats to health Analyse: use world-class science and data analytics to assess and continually monitor threats to health, identifying how best to control and mitigate the risks Respond: take rapid, collaborative and effective actions nationally and locally to mitigate threats to health when they materialise Lead: lead strong and sustainable global, national, regional and local partnerships designed to save lives, protect the nation from public health threats and reduce inequalities. Job overview The Culture Collections is a Biological Resource Centre that provides a service maintaining and supplying strains of cultured cells and microorganisms for public health research. It is structured as a fully integrated service, underpinning science with significant scientific, manufacturing and business activities and operates from laboratories across UKHSA and from a specialist cryo-storage facility on the Porton site. The NCTC Operational Lead will oversee technical and laboratory operations for the manufacture, quality control, and maintenance of NCTC collection and associated services. This role ensures service delivery meets agreed quality standards, is safe, effective, and economical. The post holder will manage staffing, training, and business operations within the laboratory, deputise for the Lead Quality Assurance Manager, and provide professional leadership to operational staff. Reporting to the Head of Culture Collections, the Operational Lead will: Plan, organise, and supervise NCTC manufacturing and quality control processes Maintain compliance with UKHSA policies, regulatory standards, and quality systems Manage operational staff, training programmes, and performance reviews Contribute to service improvement, business planning, and income generation Act as Laboratory Safety Officer and ensure health and safety compliance Advert Production & Quality Control Maintain separation of production and quality control functions Manage manufacturing schedules, stock levels, and banking operations at Containment Levels 2 and 3 in compliance with current policies and procedures Oversee batch records, calibrations, and quality testing internally and externally Implement production planning and banking strategies for inventory continuity People Management & Training Devise and maintain a training programme for NCTC operational staff Supervise and train operational staff; maintain competency and safety standards across the team Conduct performance appraisals and development plans Participate in recruitment, induction, and disciplinary processes Develop professional/supervisory expertise by undertaking further appropriate training as required Health, Safety & Security Act as Laboratory Safety Officer; ensure compliance with UKHSA health and safety policies Conduct risk assessments, implement corrective actions, and report incidents Participate in safety audits and maintain a safe working environment Take responsibility for health, safety and welfare of self, staff and visitors in NCTC Notify any accidents, incidents or near misses, dangerous situations or shortcomings in health and safety training instructions Comply to legislation and regulations relevant to managing a Containment Level 2 and 3 laboratory Working for our organisation We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce. UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all. Please visit our careers site for more information https://gov.uk/ukhsa/careers Detailed job description and main responsibilities Duties and Responsibilities Quality Assurance Ensure compliance with ISO 9001:2015, ISO 17025:2017, and other accreditation standards Maintain documentation systems and support internal/external audits Identify and implement quality improvements Develop and analyse internal and external quality assurance programmes Technical/Scientific Duties Prepare and quality-control NCTC cultures through the application of clinical microbiology knowledge Assist in developing new accessions and specimen types Manage data entry, customer queries, and laboratory schedules Financial & Business Management Support budget preparation and monitor expenditure Manage the maintenance and calibration schedules of equipment Purchase materials within authorisation limits Contribute to marketing, income generation, business planning and risk identification Service Improvement & Project Management Ensure efficient, effective, and timely service delivery Introduce new technologies and maintain state-of-the-art procedures Oversee equipment maintenance and laboratory infrastructure Communication • Interact with other managers and staff both within the Culture Collections and also the UKHSA • Communicate and liaise with external customers, collaborators, suppliers, consultants and other third parties The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by your line manager. Essential role criteria (including qualifications, licenses and registrations): BSc in biomedical sciences, microbiology or equivalent level of experience of working in a diagnostic microbiology laboratory Evidence of several years’ experience in clinical diagnostic bacteriology Ability to organise and co-ordinate work. Able to analyse and evaluate evidence Evidence of supervisory experience and laboratory safety Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences An understanding of and commitment to equality of opportunity and good working relationships. Independent thinker with demonstrated good judgement, problem-solving and analytical skills Desirable role criteria: Evidence of success in efficient and effective project and programme management Independent thinker with demonstrated good judgement, problem-solving and analytical skills Selection Process Details Stage 1: Application & Sift This vacancy is using Success Profiles. At sift stage you will be assessed against the qualifications, skills and experience listed in the job advert. You will be required to complete an: • Application form (‘Employer/ Activity history’ section on the application) • (up to 1000 number of words) word Statement of Suitability) Healthjobs UK has a word limit of 1500, but your statement of suitability must be no more than 1000 words. This should outline how your skills, experience, and knowledge, provide evidence of your suitability for the role. You will receive a joint score for your application form and statement. (The application form is the kind of information you would put into your C.V –please be advised you will not be able to upload your CV. Please complete the application form in as much detail as possible. Please do not email us your CV). Longlisting: In the event of a large number of applications, we may longlist into 3 piles of: Meets all essential criteria Meets some essential criteria Meets no essential criteria We will take piles "Meets all essential criteria" through to shortlisting. Shortlisting: In the event of a large amount of applications, we will sift on: • Evidence of several years’ experience in clinical diagnostic bacteriology • Evidence of supervisory experience and laboratory safety Please note feedback will not be provided at this stage. Stage 2: Interview (success profiles) You will be invited to a face-to-face interview. If face to face interviews are planned, in exceptional circumstances, we may be able to offer a remote interview. Interviews will be held week commencing 19th January 2026. Please note these dates are subject to change. This vacancy is being assessed using Success Profiles. During the interview we will assess you against the below: Behaviours: • Seeing the big picture • Communicating and influencing • Managing a quality service • Changing and improving Strengths You will be asked to prepare and present a 10-minute presentation. The subject of this will be based on the laboratory management and leadership. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Additional Information Eligibility Criteria Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants). Security Clearance Level Requirement: Successful candidates must pass a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. If based at one of our scientific campuses - the level of security needed is Counter-terrorist Check. Location This role is being offered as lab based at our Scientific Campus in Colindale, London. If based at one of our scientific campuses, you will be required to have a Counter Terrorism Check security vetting check as a minimum. For meaningful National Security Vetting checks to be carried out individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 3 years as the role requires Counter Terrorism Check (CTC) clearance. In exceptional circumstances UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice. Salary Information If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms. IMPORTANT - PLEASE READ Artificial Intelligence (AI) Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. Link below: Artificial intelligence and recruitment | Civil Service Careers This is a Non-Reserved post under the Civil Service Nationality Rules. To be eligible for employment in the UK Civil Service applicants must meet the Civil Service Nationality Rules (CSNRs) which operate independently of and additionally to the Immigration Rules. Applicants must also meet necessary security and vetting requirements, along with any other relevant pre-employment checks. This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service For more information on job nationality requirements and the right to work in the UK, see the Civil Service Nationality rules (opens in a new window) and the UK Visas and Immigration rules (opens in a new window) For posts on UKHSA Civil Service terms and conditions, new entrants to the Civil Service are expected to start on the minimum of the pay band. For existing Civil Servants and roles advertised across government, the rules of transfer apply, i.e., level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive a 10% increase. Either case is determined by whichever is the highest. The Civil Service pay structure and progression is different from NHS Agenda for Change (AfC), most local authority pay grades and other systems that have annual pay increments. For further details, please refer to the Information Sheet- Starting Salaries & Benefits attachment. For AfC or Medical/Dental posts, you must have the correct professional registration to be appointed. The pay will follow the AfC or Medical & Dental terms & conditions. You may be asked to provide evidence of previous service whilst we are conducting pre-employment checks to determine your starting salary. For Temporary Appointments, if you are not currently a civil servant, you will take up the post on a Fixed Term appointment. You may be able to take this role up as a Secondment. If you are an existing Civil Servant, based outside of the UKHSA, you will take up the post as a loan which you will need your department to agree. You cannot take the post up as a fixed term. If you are an existing UKHSA member of staff, you will take up the post as either a level transfer or a temporary promotion as per the UKHSA’s Pay policy. Given the nature of the work of the UKHSA, as a Category 1 responder under the Civil Contingencies Act, you may be required in an emergency, if deemed a necessity, to redeploy to another role at short notice. You may also be required to work at any other location, within reasonable travelling distance of your permanent home address, in line with the provisions set out in your contract of employment. Late Applications will unfortunately not be considered. Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equality of opportunity. The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition, as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact UKHSA Public Accountability Unit via email: [email protected] If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website here. Reserve List - If more than the required number of suitable candidates pass the interview criteria, you may be kept on a reserve list for 12 months subject to your agreement. You may be contacted, in merit-order, if similar roles with closely matching essential criteria become available and the department choose to appoint from a reserve list. The panel will assess if candidates meet the requirement of the role first, using a specific benchmark system. If you are interviewed for the post and do not meet the required threshold for the specified grade, your application may be assessed against a similar, lower grade role and you may be offered the post should one be available. Interview expenses will not be reimbursed. UKHSA is required to check employment and/or education history covering three consecutive years. Please ensure you give details of at least two different referees, even if you were employed in one company for three years or more. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system. Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there. Any move to UKHSA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/. Benefits of working at UKHSA include: Generous annual leave: -26 days for the first 5 years of continuous service -28 days after 5 years of continuous service -32 days after 10 years of continuous service -Plus public holidays and one privilege day for the King’s birthday Access to a generous Defined Benefit pension scheme with employer contributions. Access to a cycle-to-work salary sacrifice scheme, season ticket advances and payroll giving. Access to a retail discounts and cashback site. We also promote flexible working patterns (part-time, job-share, condensed hours). UKHSA views flexible working as essential in enabling us to recruit and retain talented people, ensuring that they are able to enjoy a long-lasting career with us. All employees have the right to apply for flexible working and there are a range of options available including working from home, compressed hours and job sharing. We also offer a generous maternity/ paternity and adoption leave package. Hybrid Working UKHSA operates a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will usually spend a minimum of 60% of your contracted hours (averaged over a month) working at one of UKHSA's locations (approximately 3 days a week pro rata) and the rest of your time working from home. Disability Confident Scheme The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme for candidates with disabilities who meet the minimum selection criteria at sift to ensure these candidates are invited to interview. If you wish to be included in this scheme please tick the box on your application form. Reasonable Adjustments The Civil Service is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, we will take into account any reasonable adjustments that could help you. An adjustment is a change to the recruitment process or an adjustment at work. This is separate to the Disability Confident Scheme. If you need an adjustment to be made at any point during the recruitment process you should: Contact the recruitment team in confidence as soon as possible to discuss your needs. You can find out more information about reasonable adjustments across the Civil Service here: https://www.civil-service-careers.gov.uk/reasonable-adjustments/ International Police Check If you have spent more than 6 months abroad over the last 3 years you may need an International Police Check. This would not necessarily have to be in a single block, and could be time accrued over that period. Internal Fraud check If successful for this role as one aspect of pre-employment screening, applicant’s personal details – name, national insurance number and date of birth - will be checked against the Cabinet Office Internal Fraud Hub and anyone included on the database will be refused employment unless they can show exceptional circumstances. Currently this is only for External candidates to the Civil Service. Security Vetting Please check the Security Clearance needed for the role and follow the link for more information: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels Future location UKHSA is investing in a new state-of-the-art National Biosecurity Centre in Harlow, Essex, which will eventually bring together teams currently based at Canary Wharf, Colindale and Porton Down. For more details, please see: Huge biosecurity centre investment to boost pandemic protection - GOV.UK. The new facilities will start becoming operational in the mid-2030s, with full completion by 2038. Staff will move in phases as facilities become available. If you're appointed to a role currently based at Canary Wharf, Colindale or Porton Down, please note that we'll continue investing in these sites for the next decade. As we get closer to the transition, we'll provide full information about relocation support available to staff.