Job Overview
An exciting opportunity has arisen for a Support Secretary within the Vascular Team based at Ysbyty Gwynedd.
The post holder will provide an accurate, confidential and supportive administration service for patients, clinical teams, carers and internal and external agencies, supporting the provision of a safe and efficient patient pathway and provide information and appropriate support to patients.
Main duties of the job
The post holder will provide an efficient high quality typing and administration service to support the vascular team. Support the team in the management of patients’ medical case notes and effective filing system and supporting the patients along the defined patient pathway.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
EXPERIENCE
Essential criteria
* Knowledge of a range of administrative processes.
* Ability to communicate professionally and effectively with all levels of staff both verbally and in writing.
* Excellent Customer Service skills
* Flexible and adaptable to changing service demands
* Ability to meet deadlines.
* Good organisational skills
Desirable criteria
* Proficient in use of Microsoft office applications.
* Experience of using patient administration systems
* Experience of organising meetings/activity
KNOWLEDGE
Essential Criteria
* Ability to work to established policies, service level agreements and key performance indicators.
* Evidence of continual personal development.
* Knowledge of secretarial role including progress chasing.
Desirable criteria
* Knowledge of NHS Organisations
PERSONAL QUALITIES (Demonstrable)
Essential Criteria
* Good team working ethic.
* Approachable/friendly.
* Confident manner.
* Reliable.
* Develops own practice through reflection and learning.
* Empathetic.
OTHER RELEVANT REQUIREMENTS
Essential criteria
* Able to travel to meet the requirements of the post.
Desirable criteria
* Welsh Language speaker.
QUALIFICATIONS
Essential criteria
* Good standard of general education/(GCSE maths and English at grade D) and above or equivalent.
* NVQ level 3 or equivalent knowledge and experience or willing to work towards.
* L2 RSA/OCR or equivalent experience.
Desirable criteria
* IT related qualification
* NVQ Customer Service L2.
* L2 Medical terminology.
* Statutory and Mandatory training as per Health Board policy.
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