Partnership with our client's portfolio takes centre stage in their operation. They are looking for a dedicated and personable Account Manager to strengthen relationships, provide excellent customer service, and drive client engagement to move the business forward.
Objectives of this role:
* Enable Proactive Account Management Strategy by meeting with key client stakeholders at agreed frequency.
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* Build and nurture strong client relationships, as a trusted advisor to ensure retention.
* Present data to clients at agreed frequency – including commercials, operational performance and clinical trends to drive partnership and client compliance.
* Support client programmes with their queries and needs relating to Occupational Health
Responsibilities:
* Maintain account performance, conducting price reviews and contract renewals, demonstrating strong commercial awareness.
* Logging key account records through maintenance of Client Area.
* Handle inquiries and requests from clients, regularly liaising with other departments to ensure maintenance of KPIs.
* Attend Client reviews at agreed frequency to discuss any issues, queries and track progress of programme, providing accurate minutes in timely fashion.
* Conduct Customer Feedback Form at pre-determined frequency and report accordingly.
* Report back to the business on Account Management Metrics to maintain accountability of the function.
* Cross-sell and up-sell new sales opportunities within existing accounts
Required Skills and qualification:
* Experience in Sales or Customer Service role preferred, but not essential
* Ability to multitask and prioritise responsibilities
* Excellent written and verbal communication skills
* Strong organizational skills and attention to detail
* IT Proficiency