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Customer Service Representative, Telford
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Client:
Atlas Recruitment Group Ltd
Location:
Telford, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
1
Posted:
22.08.2025
Expiry Date:
06.10.2025
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Job Description:
Customer Services Executive
Hybrid – Office based in Polegate (hybrid working will be offered once fully trained)
Mon – Friday – 37.5 hrs per week (either 8.30 – 5.00 pm or 9.00 am – 5.30 pm shift)
Atlas Recruitment Group is currently recruiting for an experienced Customer Services Executive with an advanced Admin background to join an established, global professional team. You will provide excellent customer operational service to manage requests and issues, as well as involvement in dispatch.
Duties and Responsibilities:
* Provide excellent customer service at all times.
* Accurately input information into the service management system.
* Raise customer quotes and obtain purchase orders for chargeable jobs.
* Regularly check job progression to meet service level agreements.
* Provide phone support to field engineers.
* Work towards department KPIs and company goals.
* Comply with company procedures (ISO).
* Log information into external customer portals as required.
* Manage all mailboxes as needed.
* Schedule and allocate engineer’s work efficiently, ensuring proper skill utilization and H&S compliance.
* Handle travel arrangements and hotel bookings, maintaining cost-effective practices.
* Raise job numbers for service installs and future work, updating the company database.
* Keep spreadsheets updated with machine details and address changes.
* Coordinate with engineers regarding upcoming work schedules.
* Maintain communication with the team to ensure effective scheduling.
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