2nd Line Engineer - Gloucester £30,000 - £35,000 A rapidly expanding Managed Service Provider based in Gloucester is looking for a skilled 2nd Line Engineer to strengthen its technical service desk team. This is a hands‑on role offering exposure to a wide range of technologies, alongside opportunities to work on live infrastructure projects in a fast‑paced MSP environment. This role is ideal for someone who enjoys technical problem‑solving, varied client work, and developing their skill set within a supportive and forward‑thinking company. What's in it for you? Holiday allowance Company pension Profit share scheme Microsoft training courses & certifications Clear opportunities for career progressionThe role: Providing 2nd line support within a busy IT service desk O365 administration and user support Troubleshooting Outlook and email issues DNS and DHCP support Routers, switches, and wireless networking Supporting SharePoint, Azure, Teams, and Intune Diagnosing and resolving escalated technical issues Working on live infrastructure, upgrade, and project workWhat we're looking for: Proven 2nd line experience within an MSP or service desk environment Strong Microsoft stack knowledge Confident troubleshooting skills across hardware and software issues Good communication skills and a proactive approach to problem‑solvingThis is an excellent opportunity to join a gro...