Role: Senior Resident liaison officer / Customer Service manager Location: Brent Competitive salary dependant on experience Our client is a well-established social housing contractor dedicated to delivering high-quality refurbishment and maintenance projects across the UK. They're looking for an experienced Senior Resident Liaison Officer to join the team and manager customer service for the contract. This will be more of a customer service manager position looking after the resident liaison officer function on the contract. The contract is a planned maintenance contract across the Brent area on a social housing refurbishment project As the Senior resident liaison officer you will be the key point of contact between residents and the site team, ensuring that residents are well-informed and supported throughout the project. As well as managing the RLO team and managing customer service for the contract. The ideal candidate will have excellent communication skills, a strong customer service background, and experience working in a social housing refurbishment background! Responsibilities: Lead and support the resident liaison officer team Allocate workloads and monitor team performance, ensuring high-quality customer service delivery. Provide training, mentoring, and professional development for resident liaison officers Conduct pre-condition surveys and notify residents of scheduled works, ensuring clear communicat...