French-speaking Customer Service Executive A trusted brand name, our client works on an international scale and is looking for a confident and proactive native French-speaking Customer Service Executive to join its team and become the driving force behind first-class customer experiences and international growth. A crucial role for the company, the successful candidate will take on a role where no two days are the same and will be at the heart of all customer communications, acting as the crucial link between internal teams and their French-speaking customer base. What’s in it for you? * Work hours: Monday to Friday, 38.5 hours per week * Salary: Up to £30,000 depending on experience * 25 days holiday plus bank holidays * Access to an EAP * Life Assurance policy * Enhanced pension scheme * Private health care * Employee discounts on products * Regular training to enhance your career * Opportunity to work with a thriving business that's on an upward trajectory French-Speaking Customer Service Executive Responsibilities: * Act as a first point of contact for customers via phone, email, and online messages * Respond to queries in a professional manner, keeping customers and their experience at the forefront * Use a solutions-first mindset to successfully handle complaints in line with company procedure * Successfully handle incoming orders, which involves processing orders, arranging hauliers, and emailing purchase orders * Be the voice for franchisee owners, offering your support and working together to capture feedback, gather data, and advise on improvements * Maintain up-to-date knowledge of products to provide solutions to franchisee owners * Respond to potential franchisee enquiries and carry out pre-screens from incoming leads * Support with the onboarding of new franchisees * Create news articles, content, and newsletters for French-speaking social channels, websites, and campaigns French-Speaking Customer Service Executive Skills and Experience: * Native French speaker and fluent in English, both written and spoken * A people-person who thrives on delivering amazing customer service and is able to communicate at all levels * Previous customer service experience, ideally with a history of handling technical and product related queries * Strong administration skills, confident using Microsoft Office packages and internal systems * Comfortable juggling tasks, from handling enquiries to updating websites * Possesses GCSE C/4 and above in English and Maths * An NVQ in Customer Service would be a distinct advantage although not essential