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Hospitality & Client Experience Lead, slough
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Client:
Thom Sweeney
Location:
slough, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
5
Posted:
14.06.2025
Expiry Date:
29.07.2025
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Job Description:
Job Title: Hospitality & Client Experience Lead
Location: Thom Sweeney Townhouse, London
Job Type: Full-Time (5 days per week including Saturdays)
About Thom Sweeney:
Thom Sweeney is a modern British luxury tailoring house with a commitment to excellence, craftsmanship, and personalised service. Our London Townhouse provides a unique retail and bespoke experience in a refined and welcoming environment.
Role Overview:
We are seeking a warm, polished, and highly organised individual to lead our in-store hospitality at the Thom Sweeney Townhouse. This role is central to the client experience, ensuring every visitor is welcomed with exceptional service and a sense of comfort and sophistication.
Key Responsibilities:
* Greet clients and guests, offering a warm and professional welcome
* Prepare and serve tea, coffee, and a selection of drinks from our in-store bar
* Curate a luxury hospitality experience aligned with the Thom Sweeney brand
* Maintain high standards of cleanliness and presentation in all client-facing areas
* Manage and replenish hospitality and bar stock levels, placing orders as needed
* Coordinate with the retail and tailoring teams to ensure seamless service during appointments
* Work 5 days per week, including Saturdays, with some flexibility required around events
Candidate Profile:
* Prior experience in hospitality, luxury retail, or private member clubs preferred
* Impeccable personal presentation and communication skills
* Confident, discreet, and customer-focused
* Comfortable preparing and serving beverages including alcoholic drinks
* Organised and proactive with excellent attention to detail
* A team player who understands the importance of discretion and client confidentiality
What We Offer:
* A key role in a prestigious and stylish environment
* Opportunity to be part of a respected luxury brand
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