Job summary
We are currently seeking a friendly, professional, and well organised Medical Receptionist to join our team on a full time basis.
This is a front line role where you will be the first point of contact for our patients, providing exceptional service and supporting the smooth running of our practice.
Main duties of the job
Key duties will include:
* Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
* Emailing, scanning and coding clinical correspondence.
* Processing prescriptions requests.
* Utilising other information systems to support efficient workflow processes.
About us
We are a dedicated, patient- focused GP Practice committed to delivering high-quality, compassionate healthcare to our local community. Our practice provides a wide range of services to support the health and wellbeing of our patients, and we take pride in offering accessible, efficient, and person- centered care.
Job description
Job responsibilities
Key Responsibilites include:
Greeting and assisting patients at the reception desk
Managing appointments, cancellations and patients enquiries
Answering telephone calls and directing queries appropriately
Processing repeat prescription request
Supporting the administrative and clinical team with day-to-day tasks
Maintaining confidentially and ensuring accurate record- keeping
This is a patient facing rle that requires excellent communication skills, attention to detail, and a calm, efficient approach to working in a fast paced environment.
Job description
Job responsibilities
Key Responsibilites include:
Greeting and assisting patients at the reception desk
Managing appointments, cancellations and patients enquiries
Answering telephone calls and directing queries appropriately
Processing repeat prescription request
Supporting the administrative and clinical team with day-to-day tasks
Maintaining confidentially and ensuring accurate record- keeping
This is a patient facing rle that requires excellent communication skills, attention to detail, and a calm, efficient approach to working in a fast paced environment.
Person Specification
Qualifications
Essential
* Excellent communication and interpersonal skills
* Strong organisation skills and attention to detail
* Ability to work efficiently
* Ability to work both independently and as part of a team
* Professional, polite and approachable manner
* Reliable and punctual with a strong work ethic
Desirable
* Previous experience in a receptionist or administrative role, preferably in a healthcare setting
* Familiar with clinical system such as SystemOne
* Additional language skills
Person Specification
Qualifications
Essential
* Excellent communication and interpersonal skills
* Strong organisation skills and attention to detail
* Ability to work efficiently
* Ability to work both independently and as part of a team
* Professional, polite and approachable manner
* Reliable and punctual with a strong work ethic
Desirable
* Previous experience in a receptionist or administrative role, preferably in a healthcare setting
* Familiar with clinical system such as SystemOne
* Additional language skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Earl's Court Medical Centre
Address
248 Earl's Court Road
London
SW5 9AD
Employer's website