To ensure the provision of high-quality customer focused support to all staff in relation to the services provided by Information Technology.
Responsibilities
* Liaise with third party (University of Gloucestershire) in the management of e-learning platform
* Support operational teams by growing the use of digital e-learning platform for patients
* Keeping on top of digital enquires and requests for guidance via various communication methods.
* Diary Organisation for the Digital Instructor Team
* Promotional work - administration
* Project work support
* Compiling weekly/ monthly/ Yearly update content to share with the wider IT Team
* Minutes of sessions/ follow up correspondence
* IT Knowledge base content/ checks
* MS Forms Feedback forms
* Liaise with users to arrange support sessions for Digital Instructors
* Send relevant follow up guidance
* Phone cover for Digital general queries
* Typing up of documentation and notes where required
* IT Service Desk support (where required)
* On-site support (where required)
* System management e.g., Moodle
* Support the creation of e-Learning content
Qualifications
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
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