Job Description
Apprentice Planning Officer
Location: Blackpool
Salary: £21,021
You will be supporting the Planning Officers with the effective planning and co-ordination of the repairs service. To maximised productivity, ensuring appointment are made and kept and right first time across our in-house operational resource. Sustaining a strong customer focus, ensuring service standards are maintained to increase customer satisfaction.
What you’ll be doing as an Apprentice….
* Proactively manage repairs for in house operatives to maximise productivity and reduce/recover out of target jobs.
* Ensure appointments are made and kept within agreed service standards and KPI’s, keeping customers informed with any changes to the schedule within a timely manner.
* Schedule jobs based on priority, skill set, availability, location and customer needs, utilising relevant contractors when required.
* Update housing management and scheduling systems with accuracy in record keeping in real time.
* Point of contact for colleagues for repair related queries ensuring effective use of the telephony system for both inbound and outbound calls with a professional manner.
* Maintain a strong customer focus to promote excellence in customer satisfaction and enable first time fix resolution wherever possible.
* Working to support the wider planning team as and when required
What We are looking for.......
* A commitment to providing excellent customer service
* A team player who brings a positive, helpful attitude
* Someone who is flexible and adaptable
* A good listener who takes pride in detail and follow-through
* Someone open to learning and developing their skills and experience
* Someone who demonstrates Initiative
What you’ll need….
* Curious, can-do attitude and a desire to make a difference
* Commitment to completing your apprenticeship and engaging with the Growing Greatness development programme
* Excellent written and verbal communication skills
* Keen eye for detail and good organisational skills
* GCSEs (or equivalent) in English and Maths at Grade C/4 or above would be beneficial
* Comfortable using Microsoft Office tools (Outlook, Word, Excel)
* Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time
* Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular our clients Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy
How we support you and your career….
* A fully accredited apprenticeship/ qualification plus additional short qualifications to aid in your development
* Full equipment to help you perform best at your role
* Dedicated time each week for studying and learning
* Mentorship and line management from senior professionals
* A warm, inclusive team where your ideas and growth matter
* Opportunities to shadow across the business and contribute to the social housing sector
* Access to our Growing Greatness talent programme including workshops, networks, and development activities
* Support from our Emerging Talent and Development Specialist which will include reviews, check-ins and the opportunity to discuss your progress
Closing date: 11th May 2026
Shortlist date: 12th May 2026
Interview date: Assessment Day: Early June/ Final Stage Interview: June 2026