Business Support Officer
My Options Community Activity & Wellbeing Service
Grade: Scale 4 | Salary: £26,403 - £28,142 | Hourly: £13.69 - £14.59 | Hours Per Week: 37
My Options – Activity, Wellbeing and Care Services provides person‑centred support to vulnerable people of all ages and abilities in the Telford & Wrekin area.
Responsibilities
* Provide administrative support to all services, maintaining accurate records.
* Act as first point of contact for customers, families and carers.
* Coordinate venue and activity arrangements.
* Assist with data collection and reporting.
* Support the Business Support team with daily operations and strategy implementation.
Qualifications
* Excellent written and verbal communication skills.
* Strong organisational skills and attention to detail.
* Proactive, creative and adaptable in meeting client needs.
* Commitment to personal development and high‑quality support.
* Experience in administrative or client‑facing roles is welcome but not required; training will be provided.
* Willingly work with vulnerable adults; a criminal records check (DBS) will be required.
Benefits
* Competitive pay and 23 days annual leave (rising to 31 days with service).
* Annual pay increments and bank holidays.
* Free DBS and training certificates.
* Refer A Friend Scheme – £150 reward.
* Salary sacrifice schemes (childcare vouchers, car lease, health care).
* Free parking and confidential well‑being support.
* Local Government Pension Scheme and leave pay for maternity/adoption.
* Career progression opportunities within the team.
We are committed to equality, diversity and to building a workforce that reflects our community.
To apply, please complete the online application form. For further information or to discuss this opportunity, contact Shelley Grant – 01952 381317 or myoptions@telford.gov.uk.
To find out more about the My Options services, visit www.myoptionstelford.co.uk.
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