Overview
Adecco are recruiting for a Yard & Customer Support to join their clients team in Thatcham. You will play a key role in generating hire and sales opportunities while ensuring customer needs are clearly understood, accurately processed, and successfully delivered.
Responsibilities
* Handle incoming enquiries and instructions from new and existing customers via phone and email
* Provide customers with guidance and information on suitable plant and equipment available for hire or purchase
* Support yard operations when required
* Liaise with internal Plant and Purchasing teams to obtain technical details and pricing for non-standard requests
* Negotiate hire rates, standard sale prices, and bespoke pricing where required
* Discuss customer requirements and prepare quotations using internal systems, ensuring all quotations are followed up thoroughly
* Process hire and sales orders, including off-hires
* Confirm delivered hire and sales equipment against contracts
* Manage off-hire requests and generate collection notes
* Check returned equipment for loss, damage, or cleaning requirements
* Verify written customer orders against contract terms
* Record detailed information on lost hire or sales opportunities, including competitor activity and pricing
* Carry out follow-up calls to confirm customer satisfaction with delivered equipment and service levels
* Investigate invoice-related queries as required
* Complete customer complaint documentation when necessary and manage the process through to resolution
* Maintain full contract administration and filing
* Assist with plant checks and examinations as needed
Qualifications
* At least 1 year of sales experience preferably within Construction or a similar industry (Preferred but not essential)
* Strong customer service experience
* Highly organised with good attention to detail
* Confident communicator, both written and verbal
About Adecco
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
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