About this job
IT Support Engineer
Location: Kidderminster
Salary: £25,000-£35,000 per year
Are you a talented IT support professional seeking an exciting opportunity to further your career with a vibrant and fast-paced organisation? Applause IT is recruiting for an IT Support Engineer for a leading telecoms and technology company.
Responsibilities:
1. Provide remote support to resolve customer issues, acting as an escalation point for 1st and 2nd Line Engineers.
2. Manage complex issues to resolution via telephone, email, and remote-control sessions.
3. Diagnose and troubleshoot technical issues, prioritise and manage open tickets, and monitor responses.
4. Ensure customer processes and documentation are up-to-date.
Requirements:
5. Hands-on technical experience.
6. Proficiency with Windows & MAC Desktop Operating Systems, O365 Administration, Microsoft Intune, Active Directory, networking protocols (TCP/IP, DNS, DHCP, VLAN), VPN systems, Microsoft Azure, VMWare, and Citrix.
7. Strong problem-solving skills and the ability to communicate effectively with customers.
Benefits:
8. Casual dress
9. Company pension
10. Cycle to work scheme
11. Employee discount
12. Free parking
13. Health & wellbeing programme
14. Private medical insurance
15. Referral programme
16. Potential for some home working
If you're looking to join a forward-thinking business and meet the requirements of the role, please click apply to upload your CV and covering letter.