About The Role
CRM Product Owner
This full-time post is available immediately on a permanent basis.
The starting salary will be from £43,482 on Grade F, depending on knowledge, skills and experience.
This role offers the opportunity for hybrid working - some time on campus and some from home.
You’ll be responsible for the enhancement of Business Technology applications, products and integrations within the PS Connect, including defining a compelling vision and leveraging the functionality to deliver benefits and help the business achieve its goal for the CRM products within your remit. PS Connect is the University's centralised professional services function, providing streamlined, integrated business support services across the institution.
You may act in the capacity of Product Owner or work with multiple Product Owners on Agile projects and ensure requirements for improvement are translated into appropriate plans, with time and costs, and activities are prioritised within a roadmap.
About You
* Proven experience as a CRM Product Owner or CRM Product Developer.
* Strong analytical and problem-solving skills with a keen understanding of customer needs.
* Experience documenting and prioritising requirements.
* Excellent communication and collaboration skills to work effectively across teams.
* Agile mindset, with the ability to adapt to a fast-paced environment.
Please ensure you read the Job Description and Person Specification for full details of this role.
Further Information
Please contact Jason Waldock, j.waldock@exeter.ac.uk
About The Division
IT Services
IT Services is a key enabler for this vision and is key to delivering the University’s Values and its world class reputation. The IT and Digital strategies will support the growing ambitions for education, research and professional services, and exploiting the opportunities from changing technology will enable the University to thrive in an increasingly digital environment. What makes IT Services different is its defining characteristics: strong leadership, active collaboration, forward thinking, and delivering at pace. We expect our staff to be comfortable with responsibility, and be innovative and creative in the delivery of IT and digital services. Being able to adapt to the momentum of change and having the freedom of action will enable staff to deliver IT solutions that will have a positive impact on our students, academics, and professional services staff.
Business Technology Services
Business Technology Services (BTS) bridges the gap between the business and IT on matters relating to the provision and automation of business services. We focus on ensuring that these services and products are effectively aligned with the business needs and Strategy 2030.
About Us
Transform Your Career and Help Shape a Greener, Healthier, and Fairer Future
We are committed to understanding different cultures and perspectives, supporting diverse leadership, and striving for social justice. We encourage applications from all groups underrepresented in our community, including racially minoritised individuals and those with disabilities. Our inclusive, merit based recruitment processes seek to embrace a diverse set of experiences to ensure colleagues feel supported equitably. With over 30,000 students and 7,000 staff from 150 countries, we foster a culture where everyone can thrive.
You can read more about our current accreditations and commitment to Equality, Diversity and Inclusion here, including our commitment to the Armed Forces Covenant.
Why our colleagues love working here
* Flexible working opportunities and leading parental leave initiatives
* Generous annual leave (39-41 days including bank holidays)
* Competitive pension contributions
* A genuine dedication to supporting the health and wellbeing of all colleagues – see initiatives here
* Sustainability and the environment being at the heart of what we do
How we can help
If you’re considering applying and need support to do so, please get in touch with us at hrhelpdesk@exeter.ac.uk. You can request reasonable adjustments within your application or by contacting us. You can also choose to be considered under our Disability Confident Scheme and find out here how this is managed during our recruitment and onboarding process.
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