Overview
12 month fixed-term contract – Change & Engagement Specialist. The Change & Engagement Specialist will be responsible for providing change management support across the Content Supply Simplification (CSS) Programme at ITV. The CSS programme aims to transform ITV's Content Supply Chain and streamline business processes to provide operational teams with the right tools, systems, and accurate data enabling end-to-end visibility, scalability, and data‑driven decision‑making. The programme will reduce manual interventions and risks of error. This role will work alongside the CSS Business Change Manager and requires knowledge and experience of key change management activities and deliverables. The Change & Engagement Specialist will deliver key change activities such as programme communications, change impact assessments, supporting training and managing a change network across the programme. As communications are a key aspect of this role, the individual must break down complex and technical language into simple and clear terminology.
The Transformation Management Office (TMO) drives ITV's ongoing transformation, prioritising the people side and working with teams across ITV to deliver programmes. The Business Change team sits within the TMO and collaborates with programmes to share learnings.
Responsibilities
* Develop a communications plan using a variety of channels (videos, newsletters, townhall agendas/content, etc.).
* Deliver communications in accordance with the communications plan.
* Develop Change Impact Assessments (CIA) and support the design of relevant change interventions.
* Understand training requirements from CIA and support the development of a tailored Training Plan, Approach and Curriculum based on the programme's requirements and ITV's ways of working.
* Establish and manage the Change Network, including onboarding, preparation and delivery of regular meetings in collaboration with other team members.
* Support the Change Manager to assess readiness and gather feedback from end users and stakeholders.
Qualifications
* At least 4-5 years experience working in Change, Training & Comms roles.
* Demonstrable experience defining, developing and delivering a range of change initiatives for a large programme within a complex organisation.
* Ability to translate complex, technical language into simple terminology for a broader audience.
* Maturity of skills and breadth of experience in change management principles, methodology and tools.
* Excellent communication skills with a proven ability to present to and engage teams at all levels.
* Strong consultative, relationship management, networking and influencing skills.
Other criteria
* Experience within a media organisation is preferred.
* Experience as a management consultant is desirable.
* Flexible working with a range of options.
* Generous holiday allowance, plus you can buy more.
* Annual bonus opportunity.
* Competitive pension contribution.
* Save as you earn – with an opportunity to buy ITV shares.
* Wellbeing and volunteering days plus opportunities to live a balanced and healthy life.
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