Location
📍 Location: Southampton (On-site)
📋 Reports to: IT & Facilities Manager
About the Role
We’re looking for an enthusiastic IT Support candidate to join our team. This is an exciting opportunity for early-career IT professionals — whether you’ve completed a degree, apprenticeship, or other IT qualifications — to gain hands-on experience in IT support, device management, and cyber security.
You’ll play a key role in helping colleagues stay productive, connected, and secure while contributing to the ongoing development of our IT and security infrastructure.
What You’ll Do
IT Support
* Provide first-line support for hardware, software, network, and account issues.
* Set up and configure workstations, devices, and accounts for new starters.
* Assist with offboarding processes, including account deactivation and device collection.
* Work with IT Managed Service Providers to coordinate support activities.
* Deploy, configure, and manage devices using Microsoft Intune.
* Assist with user/group management, conditional access, and security policies in Microsoft Entra (Azure AD).
* Monitor device compliance and remediate non-compliant devices.
Cyber Security
* Support the implementation and monitoring of security controls and policies.
* Assist with patching, vulnerability management, and endpoint protection.
* Participate in security awareness initiatives and incident response processes.
* Configure and maintain VoIP phones and user setups.
* Monitor and manage Wi-Fi network performance and coverage.
* Update & maintain the company phone directory
* Deploy wireless access points and troubleshoot connectivity issues.
Access Control & Facilities Support
* Administer physical access control systems, including badge readers and visitor management.
* Assist with basic administrative and coordination tasks within the facilities department.
Documentation & Reporting
* Maintain accurate records of devices, incidents, and security activities.
* Update IT documentation and contribute to the internal knowledge base.
Skills & Experience
* Qualification in IT, Computer Science, Cyber Security, or a related field (degree, apprenticeship, or equivalent).
* Familiarity with Microsoft 365, Intune, and Azure AD/Entra.
* Awareness of cyber security principles and best practices.
* Strong problem-solving, communication, and teamwork skills.
* Willingness to learn and adapt in a fast-paced environment.
* Full UK driving licence preferred.
Desirable Certifications (Optional)
* Microsoft Certified: Security, Compliance & Identity Fundamentals
* Microsoft Certified: Modern Desktop Administrator Associate
Why Join Us?
* Gain hands-on IT experience across support, cloud device management, and cyber security.
* Work in a supportive and collaborative team.
* Contribute to projects that make a real impact on the business.
* Build skills and experience that will set you up for long-term career growth in IT.
Attach CV (Please only attach PDF, Doc and Docx file extensions.)
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