Senior Customer Service Executive (Remote)
Senior Customer Service Executive | Huntress | UK
Senior Customer Service Executive Salary: £26,000 – £27,000Based in West End, London Hybrid role – 1 day working from home Aluxury retailer is looking for a Senior Customer Service Executive to jointheir head office based in the West End. You will be playing vital role toensure customers have excellent service across various platforms as well asworking with other teams to support with various projects ensuring customersatisfaction is met. The role entails a diverse range of responsibilities...
their head office based in the West End. You will be playing vital role toensure customers have excellent service across various platforms as well asworking with other teams to support with various projects ensuring customersatisfaction is met. The role entails a diverse range of responsibilitiesand requires exceptional communication skills alongside professionalism atall times. Duties involved: Handle and monitor customer calls, emails, livechats, and social media interactions, ensuring prompt responses andconflict resolution Support with queries, resolving conflicts, andprocessing orders efficiently Assist with order queries, replacements, andsample distribution, providing support to enhance overall customerexperience Support with customer projects and product launches, includingsetup and performance reporting alongside other teams to optimise salesopportunities Provide exemplary VIP service, managing client relationships,and identifying repeat purchase incentives with other teams Assist withtrading opportunities for third-party retailers, collaborating with themarketing and trading team Skills and experience required: 2 yearsexperience in an retail head office customer service environment Experiencein support by live chat, social media, email and phone Experience withusing CRM systems Experience in resolving queries and complaints Highlyorganised and adaptable, excelling in multitasking Effective interpersonaland management skills Process-driven and precise, ensuring accuracyExperience of working in a luxury retail environment Benefits: 20 days bank holidays Pension contribution Employee Assistance program Privatehealth care If you have experience with customer service in a fast-pacedretail environment, please apply today Huntress Search Ltd acts as aRecruitment Agency in relation to all Permanent roles and as a RecruitmentBusiness in relation to all Temporary roles. We practice a diverse andinclusive recruitment process that ensures equal opportunity for all wework with, irrespective of race, sexual orientation, mental or physicaldisability, age or gender. As an organisation, we encourage applicationsfrom all backgrounds and will ensure measures are met when required, toallow a fair process throughout. PLEASE NOTE: We can only considerapplications from candidates who have the right to work in the UK.Tagged as: remote, remote job, virtual, Virtual Job,virtual position, Work at Home, work from home
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