CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?
YOUR ROLE
CEVA Logistics has been awarded a major new contract with a high-profile client, marking an exciting phase of growth for the business. As a result, our flagship e‑commerce operation in Derby is looking for an exceptional, forward‑thinking Head of Operations to lead from the front. This is a career‑defining opportunity for a results‑driven leader to shape and optimise a high‑performing operation, driving excellence across safety, profitability, and productivity, while consistently delivering against demanding contractual commitments.
This amazing role will see you working in collaboration with the Senior General Manager where you will focus on operational performance and customer service excellence, ensuring efficient service delivery to guarantee customer satisfaction.
WHAT ARE YOU GOING TO DO?
Reporting into the Senior General Manager you will lead a management team of four Operations Managers, circa 300 indirect reports, plus agency resources where you will form a management team that creates, sustains, and embeds a culture of employee engagement, high performance, continuous improvement, and succession planning, generating coaching, training, and development opportunities.
With a focus on operational efficiencies, you will drive outstanding customer service excellence, championing health, safety, and quality activities across the operation, leading and implementing cost‑save initiatives through effective LEAN and financial KPI targets. You will form excellent customer relationships through exemplary service delivery acting as the main point of contact for all operational performance activities investigating problematic issues or failures, where you will implement solutions and protective measures to mitigate future risk. You will take ownership of all monthly, quarterly, and yearly business reviews, creating reporting packs for the customer on operational KPIs, metrics and overall performance ensuring activities are in line with operational and contractual budgetary targets.
In addition, you will collaborate with senior management to support in new commercial opportunities, projects and value‑added solutions with a focus on organic growth, site development and the maximisation of revenue. You will support in creating, defining, and deploying operational strategies in alignment with product line objectives and participate in wider project support as and when required.
WHAT ARE WE LOOKING FOR?
Our ideal candidate will have significant operational management experience ideally leading operational teams within a fast‑paced warehousing, e‑commerce or 3PL environment. You will possess excellent leadership skills, with demonstrable experience of driving innovation, change, and continuous improvement initiatives. With a strong customer focus you will be capable of building credible internal and external relationships, confident in challenging the status quo, skilled at managing complex matters and practiced at implementing corrective actions.
It goes without saying that you will be a natural communicator and presenter confident in showcasing operational successes and change initiatives to both internal and external stakeholder groups. This role requires an individual who is resilient with natural problem solving, decision making, influencing and data analysis skills.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.
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