Salary: £61,950.00 - £72,952.00 GBP. Annual Pension: a Civil Service Pension with an employer contribution of 28.97%.
About the role
Delivery Manager for the ServiceNow platform. Lead the delivery, development, and ongoing optimisation of ServiceNow across SLC. Work closely with internal stakeholders to align enhancements and services with organisational priorities, support the wider roadmap, and drive improvements through automation and effective governance. Combine delivery management with technical oversight – coordinate development activity, manage workload and sprint ceremonies, monitor performance, and maintain platform reliability and continuous improvement.
Qualifications
- Hands‑on experience with core ServiceNow modules, including ITSM, ITOM, ITBM/PPM, and CMDB.
- Ability to define and maintain platform standards, governance approaches, and a roadmap aligned to business needs.
- Demonstrable understanding of ITIL practices and their application within ServiceNow.
- Experience managing demand pipelines, prioritisation processes, and delivery backlogs.
- Ability to work effectively with senior stakeholders, business owners, and technical teams to shape and deliver requirements.
- Knowledge of configurations, workflows, integrations, and data structures with the ability to oversee development quality.
- Demonstrable experience managing third‑party vendors or ServiceNow delivery partners.
Benefits
- 28 days annual leave plus 8 public holidays.
- Option to buy/sell annual leave.
- Flexi‑time and enhanced flexible working options.
- Option to join the Civil Service pension scheme.
- Life insurance cover for 4× annual salary.
- Enhanced company sick pay and family leave including maternity, paternity, and adoption.
- Contributory lifestyle benefit options (retailer discounts, cycle‑to‑work scheme, access to the Civil Service Sports and Leisure Club with discounted gym memberships, optional dental insurance scheme).
Equality, Diversity & Inclusion
We’re committed to creating an inclusive recruitment experience that empowers people of all abilities. SLC will make reasonable adjustments for those who consider themselves to have a disability or long‑term condition in line with the Equality Act 2010.
