Service Advisor (Counter Sales)Oldbury/DudleySalary: £27k to £30k (Depending on experience)This company has steadily grown in strength and expertise. 12% of the current workforce have been here for over 30 years!Due to continued growth and success, we are looking to expand our team.Ideally you will have experience from an engineering/automotive background, and you will be looking to join a dynamic team!The business recognises hard work, effort and commitment!Purpose of the role:
1. Perform a counter sales interface-based role, achieving a consistently high standard of performance associated with quality, cost and delivery.
2. Act as a front-line liaison between the customer and internal departments.
3. Responsibilities:
4. Liaise efficiently and effectively with other departments as required to ensure the customer receives the highest possible level of service in line with the aims and objectives of the business. This includes but is not limited to checking of stock and advising production or admin of relevant parts /components to order, resolving surcharge issues.
5. Receive, support and complete sales orders for both counter and contract customers.
6. Have a flexible and willingness to undertake tasks and roles which may combine other attributes, e.g. Parts/Service/Sales.
7. Deal with customer queries efficiently and effectively - offering a professional service at all times.
8. Dev...