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Lead customer analyst

Newcastle Upon Tyne (Tyne and Wear)
Permanent
Customer analyst
£45,000 a year
Posted: 3h ago
Offer description

Salary: £45,000 - 45,000 per year Requirements: We require a degree in Business, Finance, Maths, or equivalent experience in data analysis. We require experience in data visualisation, mining, and deep-dive analysis to generate insight. We require advanced Excel skills, including VBA/Macros, and experience with tools such as Power BI and SQL. We require strong stakeholder management skills with the ability to influence decisions. We require a self-starter mindset with excellent prioritisation and communication skills. We require the ability to work independently and manage your own diary. We require flexibility to travel to meet us in the North East from time to time, if based elsewhere. Responsibilities: We lead national analysis to identify trends and root causes that drive performance. We create forecasting and predictive models to spot risks and opportunities early. We turn complex data into clear insight that influences senior decision-makers. We build processes that share learning and best practice across regions. We act as the operational voice, linking commercial drivers to real-world impact. We shape the direction of the role and help drive meaningful change. We work in a hybrid way, spending two days per week in our central Newcastle office or another local office if needed. Technologies: Excel Support Power BI SQL VBA REST More: We are Home Group, a customer-focused organisation where our people put customers and colleagues first. This is a permanent, full-time hybrid role based in Newcastle, with flexibility to work from home or another Home Group office and occasional travel to the North East. We offer a salary circa £49,000 per annum, 34 days of leave rising to 39, matching pension contributions up to 7%, life insurance of 3x salary, two paid volunteering days each year, a health cash plan, discounts on shops, holidays, days out and tech, and family-friendly policies including support for maternity, paternity, adoption, neonatal, fertility and menopause. We are proud to be one of the UKs top 10 Great Places to Work and top 20 in the UK for Wellbeing, with strong inclusion, wellbeing, and diversity networks that help make us a great place to work. last updated 23 week of 2026

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Home > Jobs > Finance jobs > Customer analyst jobs > Customer analyst jobs in Newcastle Upon Tyne (Tyne and Wear) > Lead Customer Analyst

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