Job Description
3 months contract with a Local Authority
Job Summary:
• This is a front-line advisory role delivering personalised housing advice, support, and homelessness prevention services to vulnerable individuals and households.
• The postholder will work directly with service users, applying housing legislation and policy to assess need, develop action plans, and provide holistic solutions that promote housing stability and independence.
• The role includes casework management, collaborative working with partners and agencies, and decision-making within legal frameworks.
Key Duties/Accountabilities (Sample):
• Deliver tailored housing advice and support to prevent homelessness and help clients maintain or secure accommodation.
• Assess housing needs and eligibility in line with legislation (e.g. Housing Act 1996 Part VI & VII) and statutory guidance.
• Develop person-centred support/action plans and review progress with service users.
• Maintain accurate case records, prepare legal decision letters, and ensure compliance with current housing law and policy.
• Liaise and collaborate with internal teams, statutory services, and voluntary sector partners to support customers holistically.
• Advise on a wide range of issues including tenancy rights, welfare benefits, housing benefit, rent arrears, and access to support services.
• Identify and assess risk to safeguard vulnerable individuals, making referrals where appropriate.
• Support continuous service improvement through contribution to policies and procedure development.
Skills/Experience:
• Strong working knowledge of Housing Law, particularly Parts VI and VII of the Housing Act 1996 (as amended), and related welfare and benefits legislation.
• Experience in a customer-facing advice, advocacy or support service, preferably within housing or homelessness prevention.
• Ability to interpret complex legal information and communicate clearly with a diverse client base.
• Casework management experience, including risk assessment and support planning.
• Skilled in developing positive working relationships and collaborative approaches with external partners and internal teams.
• IT literate with experience maintaining accurate records using case management systems.
• Ability to handle sensitive and complex cases with empathy, confidentiality, and a problem-solving mindset.
• Excellent written and verbal communication, including formal correspondence and legal documentation.
Additional Information:
• The closing date: 20/06/2025 @12:00.
Requirements
• Strong working knowledge of Housing Law, particularly Parts VI and VII of the Housing Act 1996 (as amended), and related welfare and benefits legislation. • Experience in a customer-facing advice, advocacy or support service, preferably within housing or homelessness prevention. • Ability to interpret complex legal information and communicate clearly with a diverse client base. • Casework management experience, including risk assessment and support planning. • Skilled in developing positive working relationships and collaborative approaches with external partners and internal teams. • IT literate with experience maintaining accurate records using case management systems. • Ability to handle sensitive and complex cases with empathy, confidentiality, and a problem-solving mindset. • Excellent written and verbal communication, including formal correspondence and legal documentation.