The difference you’ll make:
* You’ll be obsessed with improving our customers’ experiences.
* Establish customer pain points through detailed analysis of customer journeys, including user research, surveys, and web browsing behavior.
* Collaborate with stakeholders to ensure compliance and risk mitigation.
* Work with external partners to build, QA, and deliver activities, ensuring timely and quality experiences.
* Analyze completed optimisation and personalisation activities to identify key insights and measure impact.
* Support the continuous improvement of our CRO methodology, sharing learnings to drive growth globally.
What you’ll bring:
Essential requirements for success:
* A customer-centric approach with an analytical mindset.
* Experience in delivering a CRO testing program from opportunity identification to execution.
* Ability to analyze user behavior through research, surveys, and analytics.
* Understanding of UX, CX, and digital principles.
Desirable skills:
* Experience with optimisation tools like Adobe Target, Optimizely, etc.
* Excellent communication skills and stakeholder management.
* Flexibility to adapt to new methodologies in a fast-paced environment.
* Pragmatic approach to challenges, balancing short-term wins with strategic growth.
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