Neighbourhood Lead - Ham CloseLocation: Ham Close/TeddingtonSalary: £39,092 per annumWho we’re looking forAs part of our Housing Services team, you’ll manage complex customer cases quickly and brilliantly. Consistently delivering a stellar service to support our customers and keep them safe.You’ll be based mainly at Ham Close acting as the main point of contact for leaseholders, tenants and freeholders living in the existing and new Ham Close Neighbourhood. You’ll be required to travel to attend meetings and carry out regular site and customer visits.You’ll have experience working in a similar role, managing all aspects of housing related cases, including ASB, complex tenancy/lease breaches, safeguarding, hoarding, supporting vulnerable residents, and working with internal teams. You’ll show great judgement when faced with ambiguous, complex or conflicting information whilst demonstrating inclusive behaviour and communicating passionately and authentically across different channels, adapting your style for a diverse range of customers and colleagues.Due to the nature of the role an Enhanced DBS will be required on appointment.When we're hiring, we look for people who connect with our KOSMIHC values:We know our stuffWe make it happenWe careFeel a connection? If this sounds like you, click on ‘apply now’