Our client seeks a confident, commercially minded leader to head a high-performing Service team, delivering outstanding customer experience while driving revenue and continuous improvement. This hands-on leadership role will oversee service operations, leading people, preventing issues, and enhancing every step of the customer journey. Key Responsibilities: * Lead and develop a field-based team of engineers and regional managers to meet KPI’s and deliver exceptional service. * Manage daily operations including job scheduling, callouts, stock, and quality control. * Track performance metrics like first-time fix rates, SLA compliance, chargeable time, and customer satisfaction to drive improvements. * Collaborate with Sales and Customer Service to identify revenue opportunities and support upsells * Handle customer escalations quickly to ensure lasting solutions and process enhancements. * Structure and equip the department to support business growth and service delivery What They’re Looking For: * Proven experience leading service or engineering operations, preferably in field-based or technical settings * Coaching-led leadership style with a record of building and motivating high-performing teams * Strong decision-making skills, commercial awareness, and the ability to improve margins * Comfortable using performance data to guide decisions * Excellent communication and influ...