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We are seeking an experienced and motivated ICT Service Manager to lead our ICT operational support team. In this NEW role, you will be responsible for developing and optimising ICT operational processes, ensuring the continuous improvement of our ICT support services, and fostering the growth and skills of your team. You will manage ICT projects from start to finish, ensuring successful delivery in line with business objectives.
Together Housing: We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. We are committed to having a Diverse and Inclusive workforce and welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.
Requirements
Outline of key responsibilities for the ICT Service Manager...
* To work with Senior Managers and colleagues to analyse ICT operational support and working practices, making suggestions on how both can be more smoothly aligned.
* To plan and deliver a schedule for ongoing ICT projects, examining and identifying team requirements for ICT systems, addressing training issues, and making suggestions to improve efficiency and support.
* To consult on and advise about project and process changes, discussing new functionalities with relevant managers and adjusting rollout plans accordingly.
* To advise on ICT system changes to ensure successful integration into support services.
* To liaise with Leadership and Senior Management Teams to create the ICT support SLA (Service Level Agreement).
* Ensure the ICT support service design is robust and capable of meeting SLAs.
* Lead the design, implementation, and documentation of ICT data processes and audit scopes.
* Work with the wider organisation to promote ICT service benefits and usage.
We are looking for someone who has...
* People management skills to ensure business targets are met.
* Effective performance management and development skills (Systems/KPIs etc).
* Excellent communication skills and an enthusiastic approach to customer service.
* Qualifications/certifications in current technologies, such as Microsoft, CompTIA, ITIL.
Benefits
In return, we are offering the successful candidate in the ICT Service Manager role...
* Starting salary of £49,995
* 27 days holiday (rising to 32 over 5 years' service) + bank holidays
* A flexible working environment with family-friendly policies
* 37 hours, Monday-Friday
* Hybrid position: roughly three days in Blackburn office and two days remote
* Technical, professional, and personal development training opportunities
* Attractive pension scheme
* Health and wellbeing benefits, including access to GPs
* Financial and lifestyle benefits like cycle to work, vehicle leasing, and financial advice
* Staff support networks including menopause, culturally diverse, LGBTQ+, and disability groups
THG reserves the right to close this vacancy early. Please apply promptly and ensure all questions on the application are fully answered.
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