Working Arrangements: This position is Head office based with the expectation of office working 5 days per week.
Objectives of the role:
* Responsibility for overseeing cash collection and minimising bad debt
* Ensure that the provision of goods / services on credit terms is at a level that maximises turnover with minimum risk to the business
* Build, maintain and promote a proactive Credit Control function
* Ensure that the personnel within the team are fully trained, adhering to the department's processes, meeting objectives, coached and developed
* Build, maintain and promote constructive and productive relationships with customers, field managers and Credit Controllers ensuring professional conduct is maintained
Key Responsibilities:
* Organise the day-to-day tasks and resources across the team to ensure objectives are met
* Perform monthly 1-2-1 reviews with team members to identify any development, coaching and training needs
* Monitor KPIs to ensure the team is meeting targets and provide additional support as required
* Produce and review KPIs such as cash allocation, dispute resolution, inactive account reconciliations, outstanding payment plans, unpaid Rent
* Ensure all processes achieve set SLA's as per compliance and company requirements
* Encourage Credit Controllers as to how queries and distressed accounts should be addressed, assisting the Credit Control Manager to promote best practice
* Monitor and assist team members to resolve disputed invoices
* Monitor and assist completion of credit approval checks for new and existing customers
* Monitoring and actioning of limited company notifications
* Assist Credit Control Manager in the review, update and implementation of credit control procedures across the department and business
* Monitor and attend Credit Control/BDM fortnightly reviews
* Provide organisation for and attend monthly debt reviews and ensure action points are followed up
* Attend regional meetings and promote "days in trade" as and when required
* Provide cover, where necessary, for Credit Controllers when absent
* Adherence and promotion of the department's GDPR policies
* Other ad hoc duties including covering other departmental roles and tasks as required
Skills and Experience:
* Minimum of 3 years credit control experience, preferably in a similar environment
* Minimum of 3 years supervisory experience, preferably in a similar role
* Intermediate/Advanced Excel skills
* CICM qualification desirable
* Experience of product release decision-making
* Excellent communication skills and demonstrably effective negotiation skills
* Strong organisational and time-management skills
* Highly self-motivated and adaptable to change
* Able to display and promote a proactive, positive, professional team atmosphere and engage with our values