Regional Operations Manager (Registered Manager) – Working as pert of the Senior Leadership Team (SLT)
Full-time – 37.5 hours per week
Salary: £40,000.00
Location: Various services across the organisation in the Caerphilly county area.
About Us
Home From Home is a highly reputable and well-established local support provider, offering accommodation and community-based support to people with mental health needs, learning disabilities and autism. Our services range from 24/7 supported accommodation to step-down provision, community outreach, and domiciliary care.
In line with our mission, the needs and aspirations of the People We Support are at the heart of everything we do.
The Opportunity
We are seeking an experienced, enthusiastic and compassionate Regional Operations Manager who will act as the Registered Manager for the company, to join our Senior Leadership Team. This is a high-impact role requiring strong leadership, operational excellence, and the ability to unify staff teams to create a positive, resilient and high-performing culture.
You will work in partnership with the Responsible Individual, senior managers, specialist staff and external partners, ensuring we deliver high-quality, person-centred services in line with CIW standards and our organisational values.
This role requires a confident leader with excellent conflict management skills, the ability to inspire teams, and the resilience to handle complex situations with a calm, solution-focused approach.
Key Responsibilities
* Lead, inspire and unify a multidisciplinary staffing team, including deputies, office-based staff and frontline support workers.
* Promote a positive, supportive and accountable team culture across all services.
* Ensure the daily running of services meets the highest standards of care, safety and compliance.
* Oversee care planning, risk management and quality assurance for all People We Support.
* Ensure staffing levels are maintained, rotas are efficient, and cover is in place for all shifts.
* Manage staff recruitment, induction, supervision and professional development.
* Lead on investigations, grievances and disciplinary processes, applying strong conflict resolution skills.
* Build and maintain positive relationships with People We Support, their families, and external professionals.
* Ensure compliance with CIW RISCA standards, company policies, GDPR, and Health & Safety regulations.
* Attend and contribute to internal and external senior management meetings, CIW inspections and quality reviews.
* Manage on-call responsibilities on a rota basis.
About You
* Proven leadership experience in adult social care, ideally within mental health, learning disabilities and/or autism services. (Minimum of 2 years social care senior management experience required)
* QCF Level 5 in Leadership for Health and Social Care (or willingness to work towards).
* Strong track record of unifying and motivating teams to deliver excellence.
* Exceptional conflict management and problem-solving skills.
* Thorough understanding of CIW RISCA standards and relevant legislation.
* Skilled communicator with the ability to build trust and foster collaboration.
* Resilient, adaptable, and committed to person-centred care.
Our Values
Everything we do is guided by our values, which underpin how we work with People We Support, colleagues and partners:
* Respect & Dignity
* Empowerment & Independence
* Collaboration & Teamwork
* Safety & Wellbeing
* Continuous Improvement
Why Join Us?
* Be part of a respected, values-driven organisation with over two decades of positive impact in the community.
* Work in a collaborative, supportive environment that invests in your professional growth.
* Make a tangible difference in the lives of People We Support every single day.
Apply today – we reserve the right to close this advert early if the right candidate is found.
Job Types: Full-time, Permanent
Pay: £40,000.00 per year
Benefits:
* Company car
* Company pension
* Referral programme
Application question(s):
* How many years of care management experience do you have?
Experience:
* Management: 2 years (required)
Licence/Certification:
* Driving Licence (required)
Work Location: In person